How Webcore handles personal information.

Privacy Policy

Draft for review before production publication. This refreshed policy replaces legacy website wording while retaining the intent of Webcore's existing privacy policy. Details that depend on Webcore's final production systems, processors or retention schedules should be confirmed before launch.

1. Information we may collect

We may receive personal information when you contact us, request information, create or administer a customer account, order or use a service, request support, or otherwise communicate with Webcore. Depending on the interaction, this can include contact details, organisation and billing information, service and support records, and technical information needed to operate or secure a service.

2. How we use personal information

We use personal information where necessary to respond to enquiries, provide and administer services, process and maintain customer relationships, provide technical support, secure and operate our systems, meet legal or regulatory obligations, and improve our services and website.

3. Website and technical information

Our website and customer systems may process technical information such as IP addresses, browser or device information, request logs and security events. This information may be required for service delivery, troubleshooting, fraud prevention, security monitoring and protection of our infrastructure.

4. Cookies

Webcore websites and customer systems may use cookies or similar browser storage where required for functions such as authentication, sessions, security and user preferences. Where non-essential cookies are used, the applicable website should provide appropriate information and controls.

5. Sharing and service providers

We do not sell personal information. Information may be made available to service providers where this is necessary to deliver or support Webcore services, process payments, operate business systems, provide communications or meet security requirements. We may also disclose information where required or permitted by law.

6. Security

We use technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure or loss. Access to customer and operational systems is restricted according to business and technical requirements.

7. Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, to provide or support services, to maintain appropriate business and security records, and to satisfy legal, accounting or regulatory requirements.

8. Your rights

Subject to applicable data protection law, you may have rights concerning your personal information, including rights of access, rectification, erasure, restriction, portability and objection. Some rights depend on the circumstances and the legal basis on which information is processed.

9. International processing

Where personal information is processed outside the European Economic Area, Webcore will use appropriate safeguards where required by applicable data protection law.

10. Changes to this policy

We may update this privacy policy as our services, website or legal obligations change. The current version will be published on this page.

11. Contact

Questions about this policy or requests concerning personal information can be sent through our contact page. Existing customers can also use the Webcore customer portal.